Terms of Sale
Last updated: August 19, 2026
These terms cover custom and corporate candle orders. If you bought a stock candle from our retail store, your purchase is covered by our Terms of Service and Refund Policy instead.
1. Who you are buying from
These terms apply to custom candle orders placed with Vicinity LLC ("Vicinity", "we", "us") through vicinitycustomcandles.com and through quotes we send you directly.
Vicinity LLC
3404 N Sheffield Ave, Unit B
Chicago, IL 60657
info@vicinitycandles.com
If you also buy from our retail store, those purchases are covered by that store's separate policies. Where the two differ, these terms govern custom orders.
2. Placing an order
Everything we make under these terms is produced to your order and carries your artwork. That single fact shapes most of what follows.
An order is placed when you complete checkout or approve a quote we have sent you. We may decline or cancel an order before production begins, in which case we refund you in full. Reasons include artwork we cannot lawfully print, a scent or format we cannot produce, or a pricing error.
Minimum order quantity is 12 candles.
3. Prices and payment
Prices are shown before you pay, including branding and shipping, and are quoted in US dollars. Payment is due in full at the time of order unless we have agreed otherwise in writing.
Sales tax is applied where required. Prices can change, but never on an order you have already placed.
4. Your proof, and the 24 hours that follow
After you order we send you a proof showing exactly what we intend to print.
Nothing goes to press for 24 hours after your proof is sent, unless you tell us to go ahead sooner. If something is wrong, reply within that window and we will correct it or cancel and refund the order in full.
Once the 24 hours pass, production begins and the order cannot be changed, cancelled or refunded. See section 10.
We send the proof to the email address on the order. It is your responsibility to make sure that address is correct and monitored. We are not able to extend the window because a proof went to a mailbox nobody was reading.
5. Your artwork
You keep ownership of everything you send us. You grant us permission to use it only to produce, proof and fulfil your order, and to keep it on file so reorders are easier.
By uploading artwork you confirm that you own it or have permission to use it, and that printing it does not infringe anyone else's rights. You agree to cover us for any claim arising from artwork you supplied. We do not verify ownership of logos or trademarks and we rely on you here.
We may decline artwork that is unlawful, infringing, or that we do not wish to associate with our products, and we will refund you if we do.
We will not use your artwork or your company's name in our own marketing without asking you first.
6. Production times
Production time starts when you receive your proof, not when you place your order.
| Order | Ships approximately |
|---|---|
| Make Ours Yours, fewer than 50 units | 2 weeks after proof |
| Make Ours Yours, 50 units or more | 4 to 5 weeks after proof |
| Fully Custom | 4 to 5 weeks after proof |
These are working estimates based on our normal production, not guarantees. They can move for reasons outside our control, including press scheduling, materials and carrier delays. If a date genuinely matters to you, tell us before you order and we will confirm in writing whether we can meet it.
We quote the part we control, which is when your order ships. Carrier transit time is on top of that and is estimated by the carrier.
7. Shipping
Standard orders ship together to the single address you give us. Shipping is calculated at checkout. Very large orders ship freight and are quoted separately.
We ship within the United States only. If you are outside the US, write to us before you order and we will tell you whether we can help.
Risk of loss passes to you when we hand the order to the carrier.
You are responsible for the accuracy of the address you give us. A parcel returned because of an incorrect or incomplete address can be reshipped at your cost.
8. Ship to each recipient
Where you choose our per-recipient service, we ship each candle individually to an address you supply, in its own gift box, with a personal message you provide. The fee is $15 per recipient.
You supply the list. Email it to info@vicinitycandles.com at any point up to production. We will prompt you along the way and tell you plainly when it is the only thing holding up delivery.
You are responsible for the addresses. We ship to exactly what you give us. Our Refund Policy sets out what happens when an address does not work.
You confirm you are allowed to give them to us. By sending us a recipient list you confirm that you have the right to share those names and addresses with us for this purpose, and that you have told those people or are otherwise permitted to do so. This matters most where the recipients are your employees. We use the list only to fulfil your order, we do not market to your recipients, and we do not share the list with anyone except the carrier and, where you have supplied one, on the printed message card. We delete the list 90 days after your order is delivered, unless you ask us to keep it for a reorder.
Messages are yours. We print what you send. We do not edit for spelling, and we may decline to print anything unlawful, threatening or obscene.
If the list never arrives. We hold a finished order for 3 months past its expected delivery date. If we still have no list at that point, we ship the entire order to you at the address on the order and refund the per-recipient fee. Nothing else is refundable, because the candles are made.
9. What your candles will look like
Candles are poured in batches and packaging is printed in runs. Small variation in colour, finish, fill level and print between units and between orders is normal and is not a defect.
Previews shown in our builder are illustrations, not photographs of your finished candle. They are close enough to design from, which is what they are for. They are digitally rendered, and the packaging's fine print within those images may not read correctly at high zoom. The scent copy shown as text on the page is the wording that prints on your candle, and your own artwork is reproduced from the file you supply.
Screens vary. Colour on your monitor will not match printed ink exactly.
10. Changes, cancellation and refunds
Inside the 24 hour proof window, you can change or cancel anything for a full refund.
After that window, orders cannot be changed, cancelled or refunded, because your artwork has been printed on packaging that has no other use.
This does not affect your rights where something is actually wrong. Our Refund Policy sets out what we do about damage, defects and our own mistakes, and it forms part of these terms.
11. If something is wrong
Tell us within 14 days of delivery, with photographs. If an order arrives damaged, is defective, or does not match your approved proof, we will remake or refund it at our option. See the Refund Policy for detail.
12. Limits
Nothing here limits liability for anything that cannot lawfully be limited, including fraud, or death or personal injury caused by negligence.
Subject to that, our total liability for any order is limited to what you paid for that order, and we are not liable for indirect or consequential loss, including lost profit, lost business or the cost of an event going ahead without candles.
Candles burn. Follow the safety instructions on the product. We are not responsible for damage caused by a candle used contrary to those instructions.
13. Governing law
These terms are governed by the laws of the State of Illinois, and the courts of Cook County, Illinois have exclusive jurisdiction over any dispute.
14. Changes to these terms
We may update these terms. The version that applies to your order is the version published when you placed it.
15. Contact
info@vicinitycandles.com
Vicinity LLC
3404 N Sheffield Ave, Unit B
Chicago, IL 60657